Customer Support

Delivering professional support when your users need it most.

Let us take the hassle away

Customer Support

Working as an extension of your organisation, our Customer Support specialists are on hand to help whenever it’s needed, regardless of location or language.

We have a proven track record for supporting users with any issues from simple password reminders and support choosing the correct courses through to working on user technical issues – all with 99% satisfaction and a 24-hour response time.

Using our Customer Support service minimises any downtime, ensures a smooth journey and reduces the need for internal resources.

How we support your journey

Self help articles

Knowledge base

A comprehensive knowledge base helps users get the answers they need, as quickly as possible in a customisable format. Articles can be easily accessed and provide easy-to-follow videos and self-help guides. Knowledge base provides the best and fastest method of getting the necessary support.

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Multi-channel support

Whether users want to get in touch by phone, email, or online chat, we’ve got it covered. Our expert customer support agents can resolve enquiries quickly and efficiently, no matter how they choose to reach out.

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Support tracking

All users can view the support history and track progress from the support dashboard within the LMS, providing them with all of the detail and continuity they need to deal effectively solve any issues.

Branded support

Branded support

From changing the support portal colours to match your LMS, to using a customised domain and email address, we build a support service that looks, feels and sounds like your brand.

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Dedicated contact details

Any communication from us is sent with a customised email address and branded signature. A dedicated phone number is provided for your learners, complete with a personalised greeting, to ensure we are seen as an extension of your team.

Multi Lingual support

Multilingual support

No matter where your users are based, or what language they speak, we can communicate with them effectively. Our specialist translation tools allow up to assist in over 100 languages via our knowledge base, email and online chat support channels.

Let’s get started

Talk to a customer support expert

Nicola Bulgin

Nicola Bulgin

As Customer Experience Project Manager at Wahoo Learning, Nicola holds a passion for creating smooth, enjoyable and successful journey’s for learners and customers alike.

Nicola thrives on being challenged and enjoys developing innovative solutions that help her and her team to successfully provide the highest level of support.

As well as managing her team of Customer Service Specialists, Nicola works closely with the development team offering her experience and expertise to help create a seamless user experience.

When she's not working Nicola can often be found with a good book in her hand or chasing the next adrenaline rush, sky diving is next on the list!

Latest blogs

8 Tips to Improve Your LMS Course Completion Rates

8 Tips to Improve Your LMS Course Completion Rates

Training has become an integral part of why people choose a company and stay with them. This goes for internal staff and also external partnerships where a training programme helps to build a long-lasting relationship.

However, even with this clear demand for training, some organisations still have problems with course completion rates, even when it’s done on a convenient online platform like a learning management system (LMS).

In this article, we’ll diagnose the major reasons why this happens and what you can do to combat them.

read more
8 Things Netflix Can Teach You About Creating Bingeable eLearning Content

8 Things Netflix Can Teach You About Creating Bingeable eLearning Content

Most of us have been guilty of bingeing at least one box set at some point, especially during lockdown. It’s an easy way to lose time being entertained and focused on just one thing. But what does all this have to do with eLearning content you ask?In this article, we’ll be looking at 8 ways that content is formatted and presented on Netflix to encourage the modern phenomenon known as ‘bingeing’, and how these principles can be applied to your eLearning content.

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