Customer Support

Your customers expect the best support and Wahoo Learning delivers

Welcome to first-rate support

When your customers are in need for support, our Customer Support specialists are happy to help. With a 99% satisfaction rating and a 24-hour response time, we have a track record of success for supporting learners.

Regardless of location or language and whether your learners want to communicate over phone, email or web chat, we are able to support them all with the same great level of service.

Self help articlesSelf-help articles

A clear and comprehensive knowledge base helps users get the answers they need as quickly as possible.

Our knowledge base can be quickly searched and provides easy to follow videos and self-help guides.

Wahoo Learning’s self-help articles provide the best and fastest method of getting the support your learners might need.

Multi-channel support

Whether your learners want to get in touch by phone, email, online chat or even the traditional postal service, we have them covered.

Our expert customer support agents can resolve enquiries quickly and efficiently, no matter how they choose to reach out.

Learners are able to view the support history and track progress from their support dashboard.

Branded supportBranded support

From changing the support portal colours to match your LMS, to using a customised domain and email address, we build a support service that looks, feels and sounds like your brand.

Emails to your customers are sent with a customised email address and branded signature.

A dedicated phone number provided for your learners, complete with a personalised greeting. Additional options are available for international numbers if required.

Multi Lingual supportMultilingual support

No matter where your users are based or what language they speak, we have got them covered.

With specialist translation tools we can assist learners in  100+ different languages via our knowledge base, email and online chat support channels.

For Everyone

We provide custom solutions to suit you

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