Wahoo Learning has announced the launch of its free online course review service which aims to help businesses update, refresh, and establish increased value in their training. Open to any organisation currently offering online training, in any sector, the review can...
Delivering professional support when your users need it most.
Let us take the hassle away
Working as an extension of your organisation, our Customer Support specialists are on hand to help whenever it’s needed, regardless of location or language.
We have a proven track record for supporting users with any issues from simple password reminders and support choosing the correct courses through to working on user technical issues – all with 99% satisfaction and a 24-hour response time.
Using our Customer Support service minimises any downtime, ensures a smooth journey and reduces the need for internal resources.
How we support your journey
A comprehensive knowledge base helps users get the answers they need, as quickly as possible in a customisable format. Articles can be easily accessed and provide easy-to-follow videos and self-help guides. Knowledge base provides the best and fastest method of getting the necessary support.
Whether users want to get in touch by phone, email, or online chat, we’ve got it covered. Our expert customer support agents can resolve enquiries quickly and efficiently, no matter how they choose to reach out.
All users can view the support history and track progress from the support dashboard within the LMS, providing them with all of the detail and continuity they need to deal effectively solve any issues.
From changing the support portal colours to match your LMS, to using a customised domain and email address, we build a support service that looks, feels and sounds like your brand.
Dedicated contact details
Any communication from us is sent with a customised email address and branded signature. A dedicated phone number is provided for your learners, complete with a personalised greeting, to ensure we are seen as an extension of your team.
No matter where your users are based, or what language they speak, we can communicate with them effectively. Our specialist translation tools allow up to assist in over 100 languages via our knowledge base, email and online chat support channels.
Organisations the world over are rapidly transitioning to digital learning to adapt to the new normal. From small businesses to multinational...
Industries across the globe are making rapid, drastic changes to how they operate due to COVID-19. According to LinkedIn’s 2020 Workplace Learning...
Video is one of the most preferred formats for consuming content online. With internet speeds becoming faster and access becoming more ubiquitous,...