Customer Support

Delivering professional support when your users need it most.

Let us take the hassle away

Customer Support

Working as an extension of your organisation, our Customer Support specialists are on hand to help whenever it’s needed, regardless of location or language.

We have a proven track record for supporting users with any issues from simple password reminders and support choosing the correct courses through to working on user technical issues – all with 99% satisfaction and a 24-hour response time.

Using our Customer Support service minimises any downtime, ensures a smooth journey and reduces the need for internal resources.

How we support your journey

Self help articles

Knowledge base

A comprehensive knowledge base helps users get the answers they need, as quickly as possible in a customisable format. Articles can be easily accessed and provide easy-to-follow videos and self-help guides. Knowledge base provides the best and fastest method of getting the necessary support.

Multi-channel support

Whether users want to get in touch by phone, email, or online chat, we’ve got it covered. Our expert customer support agents can resolve enquiries quickly and efficiently, no matter how they choose to reach out.

why we cleanse
why we cleanse

Multi-channel support

Whether users want to get in touch by phone, email, or online chat, we’ve got it covered. Our expert customer support agents can resolve enquiries quickly and efficiently, no matter how they choose to reach out.

why we cleanse

Support tracking

All users can view the support history and track progress from the support dashboard within the LMS, providing them with all of the detail and continuity they need to deal effectively solve any issues.

Branded support

From changing the support portal colours to match your LMS, to using a customised domain and email address, we build a support service that looks, feels and sounds like your brand.

Branded support
Branded support

Branded support

From changing the support portal colours to match your LMS, to using a customised domain and email address, we build a support service that looks, feels and sounds like your brand.

why we cleanse

Dedicated contact details

Any communication from us is sent with a customised email address and branded signature. A dedicated phone number is provided for your learners, complete with a personalised greeting, to ensure we are seen as an extension of your team.

Multilingual support

No matter where your users are based, or what language they speak, we can communicate with them effectively. Our specialist translation tools allow up to assist in over 100 languages via our knowledge base, email and online chat support channels.

Multi Lingual support
Multi Lingual support

Multilingual support

No matter where your users are based, or what language they speak, we can communicate with them effectively. Our specialist translation tools allow up to assist in over 100 languages via our knowledge base, email and online chat support channels.

Let's get started

Ready to make a real change? Request a callback.

Let's build learning together.

Whether you building a new training program, upgrading an outdated LMS or wanted to developer new eLearning content, we here tp support you. Get in touch and let's start a conversation.

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