Managed Learning Service

The success of your training programme is our driving objective.

Experts in delivering managed learning services

Developing your training programme with Wahoo Learning’s extensive suite of managed learning services allows you to equip your team and your partners with the skills they need to give your business the competitive edge. Our expertise in eLearning content production, LMS delivery, and L&D administration is just the support your company needs to scale upwards—while saving you precious time and resources.

Our specialist managed learning service (or managed training service) allows you to define your level of involvement.

Working collaboratively from the offset, our account manager will get to understand all the training challenges you face, then build a support package to suit your requirements.

By allowing our experts to manage your training services, we will optimise your programme and ensure you gain the most from your programmes and supporting platforms.

What features are included in your managed learning service?

Hosting management

Fully managed and maintained by our expert team of engineers, our hosting management ensures your LMS is working at peak performance and is always globally-optimised.

Robust tools, regular security reviews and updates are carried out as standard to keep applications and data safe and secure.

Administration

We can manage entire administration processes, including those associated with eCommerce, course bookings, adding courses, creation of hierachies and learner pathways, allowing you to concentrate on learning objectives and your organisation’s requirements and goals.

Learner support

Our unique learner support services are designed to minimise downtime, ensure a smooth journey and reduce the need for internal support resources. Working as an extension of your team, we use dedicated and branded communication channels to support all learners, regardless of location or language.

eCommerce Management

Our finance management service fully supports your eCommerce solution and includes handling enquiries, processing refunds and much more. Revenue generated from your programme is securely processed, managed and regularly reported on.

Reporting

Weekly or monthly reports can be created on revenue, popular courses, completion rates and any other data required. Our powerful, flexible reporting tools also allow for a number of different formats, including fully customisable graphical reports.

Monitoring

Using pre-programmed trigger points, progress is constantly monitored and reported upon. We track, process and produce relevant certificates and badges depending on the course qualification requirements and KPIs, and the data is available to you at any time.

How we manage the delivery of your training services

Establish

We work with you to help define training goals and learning objectives, giving us the information we need to offer you the best possible outcome. We configure to exacting requirements, ensuring your chosen solution meets your business needs.

Migrate

The initial migration of information can be daunting, but it doesn’t have to be. Our migration service allows us to migrate your pre-defined programmes into your new LMS on your behalf.

Delivery

We support, customise and co-ordinate everything from a few modules of eLearning, through to a blended learning approach which includes eLearning, classroom or on-site training. We deliver a complete, customised solution that exceeds expectations.

Adapt

We understand that things change and we fully support adaptive learning paths to ensure complete flexibility for learners and users alike. The team are always on-hand to discuss and implement any changes in direction.

End to end

From initial stages through to project completion, we will our dedicated team will manage your requirements, keeping all parties well informed throughout.

Your questions answered

What is a Managed Learning Service?

Managed learning services facilitate the whole training process for many companies and organisations. This service also fits organisations that provide and/or sell their training to external audiences. However, not every company has the capacity to do both without compromising other aspects of their business.

Course design and delivery through the lens of eLearning best suits learners of the digital age. Outsourced LMS operation frees up senior staff from having to do simple but time-consuming administrative tasks. Key metrics can be automatically tracked and presented in various formats for insightful reports, which can be scheduled for submission whenever you prefer.

Hosting is done completely off-site in secure data centres, so companies with dedicated IT departments can focus on vital in-house tech systems while companies without an IT team can still benefit from a virtual training solution.

Support is always available to address any issue related to the managed learning service to ensure training continuity no matter the time or day.

Managed learning services bolster every facet of your business’ training programme and is a clear investment in upskilling for great returns.

Who uses your managed learning service?

Our managed services lend themselves to businesses without a learning and development team, and those who will be providing training to external audiences.

What’s the onboarding process?

Our team work collaboratively with you to define the level of support required. We then start work on creating the tools we need effectively manage your training solution, including: securing domain name, deploying new version of the LMS, re-branding on test boxes, creation of About/Homepage, creation of dedicated support channels, eCommerce set up, definition of report requirements, and much more.

How much control do I retain over the Learning and Development function?

You can retain as much, or as little control as you wish. We work closely with you to ensure we offer the required level of service throughout your learning journey.

Do we have to use all your managed learning services?

Although we do recommend using our fully-managed service, we are able to create bespoke service levels depending on your organisation’s requirements.

How can a Managed Learning Service help me?

Our managed learning services are designed to reduce the time and effort needed by organisations to effectively administer and manage training programmes. At Wahoo, we allow you to define your level of involvement, which can reduce your overheads related to management and administration.

Could I run these services in-house?

Whilst we know our product inside out, it is possible for the management services to be run in-house – provided you have the structure and resource in place to manage and administer it effectively, and therefore gain the most from your investment.

Let’s get started

Talk to a managed learning service expert

Lloyd Smith

Managing Director at Wahoo Learning, Lloyd has been working in digital industries since 2004. Focusing on customer relationship solutions in his early career, he moved to learning solutions and has never looked back.

Having created numerous successful training solutions on behalf of clients in the US and Europe, Lloyd has the experience of what it takes to deliver a solution that meets the complex needs of customers. With a passion for new and emerging technologies, he is always looking at how these can benefit companies and learners alike.

It's not all work though. Lloyd can often be found sailing on the local lake, and with two energetic young boys he rarely has a moment to rest.

Get in touch

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