How Training Benefits Your Partner Program

13th September 2023

co working team meeting concept,businessman using smart phone and laptop and digital tablet computer in modern office with virtual interface icons network diagram

Table of Contents

Are you looking to increase the effectiveness of your channel partner program?

If you want increased productivity, loyalty, engagement, profitability and greater consistency, it’s important to include training as a fundamental part of your strategy.

But what exactly does training bring to the table? How will it help?

In this article, we discuss some of the challenges you may be facing, the role of training and the benefits a partner training program brings to your organisation when it’s well-executed and well-managed.

Common Channel Partner Program Pain Points

Managing channel partners successfully ultimately leads to an increase in sales.

However, the management process can be complicated and time-consuming. Exploring and implementing new ways to improve relationships will lead to further success.

There are several key challenges that organisations often face when managing partners:

  • A growing partner channel 
  • Loss of brand identity
  • High support costs associated with a lack of knowledge
  • Issues communicating product updates, features and benefits
  • Concerns about persistent outsider mentalities
  • Lack of regular and consistent communication

Different markets and the partners that serve them have various purposes in the ecosystem. 

Each part of the chain complements the other, enabling them to reach the overall organisational goals. With this in mind, it’s crucial to offer the relevant training to the right partner, for example, sales training to those closing the deals and installation training to those fitting your products.

As your business expands, perhaps exporting and opening up to global markets or beginning to work with different types of channel partners, it’s easy to start losing continuity, consistency and brand identity.

By providing consistent messaging throughout your program, regardless of the audience, your brand will be further strengthened and your reputation will be improved.

What are the Benefits of Training Your Channel Partners?

Building training and certification programs that are designed to support the partner throughout the entire development process offer the highest satisfaction rates and maximum revenue.

Related resource: How to operate a successful channel partner certification program

Partner training programs don’t just equip partners with the necessary information to start selling your product, but also the confidence to include it in their sales opportunities.

A well-executed, well-supported training program supports many areas of your overarching objectives. Just some of the benefits you can expect to see are:

Improved onboarding

Onboarding marks the start of your new partner relationship and it’s where they will begin their training journey. By offering training that’s been carefully created with the experience of your sales team, you will help the onboarding process run efficiently and cost-effectively. Courses can be taken online, reducing the need for costly travel expenses for both parties.

Related resource: Channel Partner Onboarding Checklist – Steps for Success!

Enhanced brand identity

Couple that with sales staff and installers who understand your products inside and out and have the certification to prove it, and you’ve got end-users who trust your brand. By offering the correct training to the relevant audiences you can be confident that your partners represent your brand in the right way.

Better communication

Training offers multiple touchpoints for your partners to engage with you. Maintaining regular contact through training helps nurture the relationship and makes it clear to the partner that you are in it together. Furthermore, training offers the ability to communicate issues, updates and performance expectations quickly and easily, reducing the chance of widespread problems arising.

Increased motivation

Introducing a tiered system for your partners, backed up by necessary certification schemes, can help to motivate your partners to take part in the training in return for additional support and promotional activity. Providing badges and certification alone provides partners with a reason to complete your courses as for them it gives proof of knowledge and potentially a competitive advantage.

Related resource: How to motivate channel partners

Decreased support costs

Offering high-quality training significantly reduces the number of support calls your internal team will receive from partners, customers and end-users. Empowering your network with the right information offers the benefit of reducing support costs and also lessens the chance of losing customers to the competition.

Increased loyalty

Looking after your partners and arming them with everything they need to work with you effectively increases the chance of them remaining loyal. Long-lasting relationships are key to increasing sales as acquiring new partners can be costly and time-consuming.

Increased revenue

Increased revenue is one of the most significant benefits you will receive from investing in a partner training program. Offering everything your partners need to effectively promote, market and sell and install your products will result in increased sales and competitive advantage. A partner’s sales team will naturally favour the product from an organisation that cares about its success and works closely with them to help achieve it.

New revenue stream

If you start to sell your courses to partners, especially for certification purposes you can create a new revenue stream that can offset the cost of the training program or even turn a profit. The added benefit of charging for your courses is that they gain value in the eyes of the learner. Courses are much more likely to be completed if there is a definitive cost attached to them.

Related resource: Developing Channel Partner Training Programs on a Tight Budget: Tips and Strategies

Solving  Partner Program Training Challenges

There’s no doubt that investing in quality training for your channel partners yields some excellent benefits, but training does pose unique challenges that need to be overcome.

Time and resource constraints

Quality training requires time, expertise, and resources, which businesses don’t often have in excess. Allocating knowledgeable team members to provide the training, planning the sessions, producing the deliverables and finding an appropriate location to carry out the training all require time and resources to execute, but a high quality and effective LMS, such as Wahoo Learning’s Partner LMS eliminates the need for any additional internal resources.

Tracking training and ensuring compliance 

While you can plan a training program that seems to tick all the boxes, you cannot be sure of its effectiveness unless you can track the results. A robust LMS allows you to easily track the training progress and certification requirements of your partners through reports, tools for custom assessments and automated renewal reminders.

Delivering consistent training to a growing network

Consistency is key to having an effective training program that you can deliver to new partners who join your program, no matter at what stage. To easily ensure everyone is receiving the same standardised training, a centralised, cloud-based platform such as an LMS can be used to store and update training materials accordingly while catering for a global user base.

Training global partners

Most effective partner networks expand beyond borders, across the globe and into markets that might not share the same primary language. Language barriers shouldn’t prevent overseas partners receiving the same level of training however, which is why Wahoo Learning’s LMS features unique translation tools that provide seamless communication and engagement for partners no matter where they are located.


By making it easy for partners to train and do business with you, you provide a compelling proposition that aids in continual growth and greater productivity over time. Partner training provides many benefits that are mutually beneficial, and treating your partners in the same way as your internal teams further strengthens their focus and loyalty over time.

Ready to revolutionise the way you impart product knowledge to your partners? Our blog on how to effectively use eLearning for product training is just what you need. Learn how to create engaging content, choose the right eLearning tools, and measure the success of your training program. 


Get the latest news

For all the latest news and industry insights simply sign up today - it’s spam free!

Related Posts

You may also enjoy

Businessman touching virtual human icon on dartboard with arrow for Global business CRM or Customer Relation Management and customer focus target group concept, social media. Digital marketing online.

The Best Method for Targeting and Acquiring New Channel Partners

One of the key strategies for growing a channel partner program is acquiring new partners. But how are you targeting those partners in the first place to ensure they are the right people to help drive your business forward?
business meeting

How to Sell Your Online Channel Partner Training Program

By helping your channel partners meet their goals, you actively increase the chances of meeting your business goals. One of the best ways to aid channel partner success is to supply them with a training program with specific courses focused on their role and business. This article will explain how to sell channel partner training courses and how they benefit your organisation, all in a step-by-step guide on how to do it successfully.

8 Ways to Create Effective Channel Partner Training

From your dealers and distributors to your franchisees and resellers, your channel helps to hit your company’s overall goals. Therefore, it’s in your best interests to provide them with the best channel partner training.  Businesses today have unprecedented reach. A customer from the other side of the globe can specify or order your product and have it arrive within a week. Yet accessibility doesn’t automatically translate to sales. Before an end customer even thinks about making a purchase, partners need to have the ability to connect and address their needs. That’s where training comes in… However, since they don’t work directly for you, you can’t just provide your internal training programs and expect a direct knowledge transfer or morale boost. In this blog, we explain what channel partner training is, how it will benefit your business and the key steps to take to build an effective online training program.
Business audit stock financial finance management on analysis data strategy with graph accounting marketing or report chart economy investment research profit concept. Generative AI

How to Build a Scalable Channel Partner Strategy

Successful collaboration with strategic partners allows channel businesses to extend their reach, access new markets, and drive revenue growth, and the best way to manage this process is with a partner program. However, for a business to continue to develop and grow, that channel partner strategy needs to be both sustainable and scalable. 
franchise training

How to Overcome Common Franchise Training Problems

Franchisees see a higher probability of success than startups and independent businesses. Around 97% of franchisees report profitability – an impressive figure, considering that only 40% of startups are operational after three years. Yet high chances of success don’t mean it’s guaranteed. While franchisees are supplied with a proven framework and the clout of a known brand, they will need training. Deploying that training across hundreds or even thousands of locations presents unique challenges.

The Importance of Training in Partner Relationship Management

Crutches have remained relatively unchanged for hundreds of years. The logic is simple: You use your hands and arms to balance and move. So when the iWalk 2.0 came onto the scene promising hands-free use, the brand expected users would have trouble visualising how it works. Yet instead of directing the educational effort towards consumers, the company went a different way and focused on resellers. Partners were given comprehensive training on how to fit patients for the device, and how to teach them to walk in it.  The iWalk 2.0 has since won numerous awards and is now sold in 30 countries, largely through external sales channels. The team itself only consists of five people.

free download

Unlock the Power of Channel Partner Training with Our Comprehensive Beginner’s Guide