How To Get The Most From Your Partnership With Wahoo Learning

13th January 2022

Posted in Insights
Happy smart business people celebrating success at company.

Table of Contents

When we enter a new partnership and start working with a new customer, we think it’s important to be as transparent as possible.

We want to work closely with you and get under the skin of your organisation from the offset.

From your point of view, this process is designed to set your expectations and ensure you get the most from our partnership. It’s a chance for you to get to know Wahoo Learning and understand the processes we put in place to make a success of your training program.

We want you to benefit as much as possible from working with us and for that to work, it takes input from both parties.

Here we seek to explain our expectations of you as our new customer and how we work through the initial stages and beyond.

Let’s begin…

What You Need To Do

For us to develop a solution that meets the requirements of your organisation, we need to understand who you are training, why you want to train them (what are your overall objectives) and what success looks like to you.

There are some specifics about your organisation that we need to know:

  • Company background and explanation of the internal structure.
  • What are your goals, and how do they fit into your organisation’s overarching business objectives?
  • What does the sales pipeline look like?
  • Who are the key stakeholders?

In terms of your learners, you need to understand and communicate with us the following:

  • Who your target audience is
  • What they need to know
  • What they want to get from the training
  • The skill level they already have

Some other steps must be thought out during the planning stages. They are:

  • Determine what will drive your customers to take the training
  • Will the training program be supported by a larger partner program
  • Is the training accredited?
  • Determine how you will launch your program
  • Establish whether you will charge for the training or take on the budget internally
  • If charging, what price will you charge?
  • Will the training program relate to partner tiers? If so, will discount levels be used in relation to tiers?

In these initial stages, it’s important that you communicate as much with us as possible. As a team, we will be on hand to help you discover any answers you are unsure of.

Our experts are always available to support the launch of your program and can offer advice on how to achieve an efficient launch.

Remember, we are here to work with you. Always reach out if there is anything you need input on.

Additional Information We Need From You

In terms of the project itself, there is some information we need to start to work on our side. This will help us develop a project plan that we can share with you. It will include timelines, tasks and major milestones, to ensure we are on track and you understand how the project is progressing at all times.

  • Let us know who will manage the account on your side.
  • Tell us what domain you would like us to use.
  • Provide us with brand guidelines.
  • Provide us with key deadlines.
  • Transfer any ready-made training materials or details of courses that we will be creating.

Let’s Get Started – How We Kick Off

You should now be clear on the information we need from you to get started. Once our onboarding and introduction meetings have taken place, we will follow this process:

  • Scope of work (SOW) is produced to cover the project specifics.
  • Changes to SOW if necessary.
  • Production of project timeline – exactly what will happen when. Includes dates for the completion of each milestone and exactly what is needed from you and when to ensure they are met.
  • Zoho Connect demo – this will be the main form of communication for sharing documents
  • Next steps. What we need imminently and what we will be getting to work on straight away

We understand that you will likely be juggling your workload. Part of the planning is to ensure that you know exactly what we need from you and when. Nothing should be a surprise.

Throughout the entire partnership, we are always available to answer any questions and offer support when it is needed. That’s what we’re here for.


We want to exceed your expectations. Working together to achieve your training program objectives is what we do. For us to achieve the best possible results, you can expect high levels of communication, especially in the initial stages. We will keep you updated and ensure you know everything that is being achieved along the way.

It’s important that our goals remain aligned and that any changes in direction are documented and linked back to your organisation’s objectives. This will maximise the success of your program and provide the confidence that we are working to accomplish the same end target.

Take the next step in transforming your training program with Wahoo Learning. Contact us today to learn more about our services and how we can help you achieve your training goals.


Get the latest news

For all the latest news and industry insights simply sign up today - it’s spam free!

Related Posts

You may also enjoy

franchise training

How to Overcome Common Franchise Training Problems

Franchisees see a higher probability of success than startups and independent businesses. Around 97% of franchisees report profitability – an impressive figure, considering that only 40% of startups are operational after three years. Yet high chances of success don’t mean it’s guaranteed. While franchisees are supplied with a proven framework and the clout of a known brand, they will need training. Deploying that training across hundreds or even thousands of locations presents unique challenges.

The Importance of Training in Partner Relationship Management

Crutches have remained relatively unchanged for hundreds of years. The logic is simple: You use your hands and arms to balance and move. So when the iWalk 2.0 came onto the scene promising hands-free use, the brand expected users would have trouble visualising how it works. Yet instead of directing the educational effort towards consumers, the company went a different way and focused on resellers. Partners were given comprehensive training on how to fit patients for the device, and how to teach them to walk in it.  The iWalk 2.0 has since won numerous awards and is now sold in 30 countries, largely through external sales channels. The team itself only consists of five people.
A male business consultant describes a marketing plan to set business strategies for women business owners with using calculator. business planning and business researching concept.

How to Measure Product Knowledge (and why it’s important)

Measuring product knowledge is crucial to the success of product training. This insight ensures the correct training is complete, keeping learners up to speed with everything they need to know in their specific role. Here, we explore the intricacies of how to measure product knowledge through eLearning, as well as its pivotal role and the strategies to enhance its effectiveness across the board.

The Challenges of Channel Partner Training (and how to solve them)

Training your channel partners, while hugely beneficial, does come with challenges. Over the past two decades, we have worked with numerous organisations and gathered insights on tackling these obstacles.  Here is a deep dive into some common issues and our proven strategies to solve them.
co working team meeting concept,businessman using smart phone and laptop and digital tablet computer in modern office with virtual interface icons network diagram

How Training Benefits Your Partner Program

Are you looking to increase the effectiveness of your channel partner program? If you want increased productivity, loyalty and engagement, profitability and greater consistency, it’s important to include training as a fundamental part of your strategy. But what exactly does training bring to the table? How will it help? In this article, we discuss some of the challenges you may be facing, the role of training and the benefits training brings to your organisation when it’s well-executed and well-managed.
external partners

A Step-by-Step Guide to Implementing Training for B2B Customers and Channel Partners

The success of a training program isn’t defined by a single action but by a series of well-orchestrated steps that commence during planning and extend well beyond launch. In this blog, we lay down a comprehensive guide to achieving just that.

free download

Unlock the Power of Channel Partner Training with Our Comprehensive Beginner’s Guide