Everything You Need To Know About Our Managed Learning Services

22nd November 2021

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Are you looking at outsourcing your training and using managed learning services? There are so many solutions on the market that we thought it would be helpful for us to talk in-depth about managed learning services, what it encompasses and how using these services can benefit your organisation.

Of course, we know this may seem a little subjective, but we want to help you decide whether our services are the best fit for you.

What are Wahoo Learning’s managed learning services?

managed learning services Our managed learning services are unique in that we aim to build a service package that covers the management of the entire training programme. We want to make the programme fund itself with very few internal resources or expertise required.

They have been designed to reduce the bottom line for our customers, all while delivering a premier training programme to external audiences such as channel partners or customers.

What’s Included?

L&D administration

Administering a training programme is time-consuming. Often internal teams are either not already in place or don’t have the expertise to optimise the programme. Outsourcing the administrative functions to the experts frees up internal resources to strengthen and focus on the core business objectives.

LMS management

Understanding a new piece of software isn’t always quick and easy. If internal staff don’t grasp the ins and outs of the entire platform, some features will not be utilised and it will not be used to its full potential. The team that built the LMS are best placed to manage the platform to ensure it’s always operating at peak performance. As part of this, we fully manage the database and partner management.

eCommerce management

Sell your valuable courses without the need for any internal resources to process payment, and deal with enquiries or product reports, by using eCommerce management. By selling courses to your external network, your entire training programme can become self-funded and even turn a profit. It also helps to build stronger, more fruitful partnerships, encourage loyalty and increase brand strength.

eLearning content production

Creating training material and keeping that material fresh and up to date is of utmost importance. This is especially the case if you are selling your training to external networks. Revenue can only be generated and courses will only be purchased if the learner sees the value they bring to themselves and their organisation.

Related reading: Everything you need to know about our eLearning production service

Learner support

Learner support ensures learners have a smooth journey; quickly, efficiently and professionally receive support for any problems that arise, whether user-based or training programme based. Without the correct level of support in place for learners, customer satisfaction could become an issue.

Reporting and monitoring

Having regular reports processed, reviewed and provided to you ensures an expert eye is always on improving and enhancing your programme. Using data and feedback is crucial for making changes and evolving your training programme. Without regular reports, it is impossible to see what is working and what isn’t.

Related reading: How to Manage Your Training Programme Successfully

Who Is It For?

A good fit for you if…

  • Your objective is to train your external networks – including channel partners, customers and franchisees.
  • You want to offset the cost of your training programme.
  • You don’t have the internal expertise to develop and deploy a training programme externally.
  • You don’t have a team in place to administer and manage the training programme.
  • You don’t want the complications associated with hiring, maintaining and paying for a team.
  • You want to be confident that your training programme will be constantly optimised.
  • You see the learning as an add on feature of your offering to support customers but do not want a large internal resource to operate.
  • You want to build a self-funded or revenue-generating programme.

Not a good fit if…

  • You want to train internal employees.
  • You already have in-house training programme management expertise.
  • You have a Learning and Development team in place to support and manage your programme.
  • You don’t want to create additional revenue by selling your training.

Why Have We Developed The Services?

In our experience, gained over the last 20 years of managing global training programmes, organisations that want to deploy new training programmes to their external networks often don’t have the infrastructure in place to manage and support it, nor the budget available to create a long-term successful programme.

These training programmes are often borne from channel sales departments that don’t have the resources available, and HR departments concentrate fully on internal training.

Outsourcing all of the administration and management to the experts gives organisations the confidence that their investment is in safe hands.

Not only is it a fully managed solution, but it’s also continually handled by experts, ensuring that the programme pivots and changes at the correct time to meet the changing needs of the audiences it serves.

Our service allows organisations to focus on core objectives while we take care of the training.

What Challenges Does It Solve?

When it comes to training programmes, organisations usually experience three key challenges: lack of resources, lack of expertise and lack of budget.

As well as challenges with sourcing the in-house expertise to administer and manage the programme, for revenue to be generated, training material needs to remain valuable to learners so they are happy to invest.
Each of our managed learning services has been created to solve these challenges.

They allow organisations to develop, implement and operate a training programme that meets its objectives without the need for any internal resources or expertise.

Is The Service Tailored To My Organisation?

Yes, we understand that the level of support required by organisations varies across the board. By working closely from the offset, we can create a package to suit unique requirements.

Summary

Whether it’s a complete lack of a dedicated training team or an L&D department that’s stretched too thin, managed learning services provide the scaffolding companies need to achieve their training goals. Going one step further, they can help provide you with a profitable training programme with very little involvement from your organisation.

Ready to talk about partnering with us to deliver your training programme? Or, if we haven’t quite answered all your questions, give us a call on 00 44 (0) 1460 279927 or get in touch with the Wahoo Learning team here.

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