Providing a fully managed training service and LMS solution that has encouraged learning and propelled sales growth amongst partners.

Commscope corporate headquarters

Years of training

Courses annually

Catalogued courses

The challenge

As a multi-billion dollar network infrastructure provider, CommScope approached Cabling Science (a subsidiary of Wahoo Learning) in 2000 to integrate and deliver their training services to staff across a series of recently acquired companies, including Avaya Connectivity Solutions.

The process

The objective was to create a completely outsourced training solution that would not only be self-funded, but establish a separate revenue stream for CommScope through the sale of training to business partners and customers. This partnership has been maintained thanks to the strong relationship forged between the two companies, as well as the development of a training passport scheme offering discounts to CommScope’s most committed business partners.

Another success arising from the partnership has been the development of a fully branded training site called the CommScope Infrastructure Academy. Using their customisation training platform, this site sits alongside CommScope’s existing website and supports online courses, webinars, videos and even materials for classroom training.

The financial and logistical efficiencies of the symbiotic relationship between the two companies has largely been fuelled by CommScope’s acquisition activity, allowing Cabling Science to bring fragmented training budgets and localised courses into one globalised training delivery system. By re-branding and centralising all existing training materials, Cabling Science has been able to develop a standardised syllabus and student qualification for all of CommScope’s business partners. This has led to the establishment of a centralised training budget funded solely by course sales, allowing for more financial accountability and control.

The results

The interdependent relationship between Cabling Science and CommScope continues to develop, with course content continually being updated.

Costs have reduced significantly and course localisation has seen training materials developed in multiple languages.

As for CommScope’s Infrastructure Academy, it now sells over 20,000 online and classroom courses every year and has become a beacon of social media activity and online discussion for student engineers, designers and installers.

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CommScope Inc., which opened in 1976, is an American global network infrastructure provider company based in Hickory, North Carolina. CommScope is a 1997 spin-off of General Instrument and has over 20,000 employees worldwide, with customers in over 130 countries.

Employees: 20,000

The Wahoo Learning team provide us with the resource, expertise, focus and drive required to modernise and dramatically extend our global training presence fast and cost effectively. It delivers essential solution training freeing our technical and sales resources, gives us kudos and challenges our competition – a truly winning partnership

James Donovan

VP Education Services, CommScope

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