What Happens When You Start Working With Wahoo Learning?

15th December 2021

Posted in Insights
Straße mit

Table of Contents

Great – you’re well on your way to partnering with Wahoo Learning to deliver your training programme.

What happens when you sign on the dotted line?

As well as setting up the delivery of your training programme, we need to deploy your new Learning Management System (LMS).

Here we explain the process to help you understand how we kick off the partnership. It’s a walkthrough so you know what to expect from each stage.

This is the process we follow:

  • Getting to know your organisation and your audience
  • Understanding your requirements in full
  • Statement of Work and draft project plan issued
  • Production phase
  • Final setup stage
  • Ongoing partnership

Read on to learn about each stage in more detail….

Getting To Know Your Organisation And Your Audience

As soon as we’ve agreed to work together, our team set to work on gaining in-depth knowledge of your organisation. We’ll research your website and prepare any additional, targeted questions for your business.

We’ll also need to know more! We know that not all information is shared on websites and there will be background knowledge that needs to be shared as well.

Some of the things we need to understand are:

Your story: Where did it all start? What are your core business objectives? What does your team look like, and who will we be working closely with? What is unique about your offering?

Your audience: What type of businesses form part of your audience? What does your sales ecosystem look like? And what do they need to learn?

Your goals: What challenges does your training programme need to solve? What are your programme objectives? How does your training programme fit into your organisational goals? What are your learning objectives?

As part of this stage, you will be asked to supply your brand guidelines so we can ensure continuity is provided.

Related resource: How to successfully implement training for external partners

Understanding Your Specific Requirements

Even though contracts are signed, it’s important for us to fully understand your expectations and objectives in detail.

Teams also need to be introduced and initial schedules need to be put in place.

This is the time for you to share as much as you can with us to ensure our goals are aligned and we can build the programme to meet your objectives….and even exceed expectations!

As part of this stage, we will also get to understand your learning material requirements, with kick-off meetings then planned for that area of the project.

Statement of Work Issued

Once we’ve had our initial meetings and we fully understand the scope of the project and what your overall goals are, we will issue a Statement of Work (SOW).

As soon as this is agreed upon by both parties, we will supply a draft project plan with a timeline.

Production Phase

The first part of this stage is for us to create a domain for your LMS. We then develop the homepage with the addition of branding and any required customisation and personalisation.

From this, a tangible product comes together ready for you to review and approve. Once that’s signed off, we move into full production.

Here, we add your copy and images, along with any additional pages, for example, programme pages or support pages.

At this point, we also migrate any data and add any available course material.

Final Setup Stage

Your LMS is complete and testing is underway. This final setup stage is where we prepare each component of your managed learning services.

We will:

  • Customise your support channels including phone numbers, live chat and email (domain and signatures)
  • Set up accounts to deal with the eCommerce functionality including a dedicated accounts email if required and payment setup
  • Customise reports and analytics depending on your requirements
  • Undertake small sample customer testing such as beta testing
  • Assist with a roll-out plan and marketing

Once this stage is complete, we will make the LMS domain live and accessible to the public.

We offer full training to administrators that includes how to use the LMS, how to book courses, how to navigate, how to take courses and how to receive achievements including certificates and badges.

Ongoing Partnership

Throughout the programme, our team continually optimise your programme coming up with new ideas and offering insight into how your programme is performing and how it could be improved.

For example:

  • Looking at the most common support tickets and suggesting improvements – whether that’s the platform or processes.
  • Looking at courses and offering information on which courses perform well and why? Or why a certain course isn’t performing as expected and working through potential solutions together.
  • Putting together course categories in response to requests from your audiences.
  • Creating monthly reporting on the LMS and eCommerce aspects.

Related resource: Everything you need to know about our managed learning services

Summary

We’ve covered each step of what happens when you start working with us. Though of course, it’s important to understand that the setup is just the start of our partnership.

We will work closely with you to ensure objectives remain aligned, the programme stays on course and your partners.

Throughout the entire process, we constantly check and review against your objectives, goals and requirements.

We’re always available to answer any questions or concerns you might have. Need to get in touch? Drop us a line here.

Share

Get the latest news

For all the latest news and industry insights simply sign up today - it’s spam free!

Related Posts

You may also enjoy

OLYMPUS DIGITAL CAMERA

Why Online Training Fails: 10 Common Pitfalls (and How to Avoid Them)

Maybe you have launched a training program and it’s not reaching its goals, or you are looking at launching a training program, you are aware of some significant challenges and you don’t want it to fail. Whichever group you fall into, this blog is written to help you understand what can make your training program fail and the steps you can take to make sure it doesn’t happen to you.
Businessman in Control of White Rock: A Promising Startup Concep

What is Customer Training?

In this blog, we will explore the concept of customer training in B2B businesses, its benefits, and how to create an effective training program. We will also discuss the challenges businesses face when implementing customer training programs and how to overcome them, providing you with insights and strategies to create impactful customer training programs that drive business success.
Customer Relationship Management, Businessman use tablet with global structure customer network technology, Data exchanges development. customer service, social media. digital marketing online.

A Guide to Successful Channel Partner Management

Implementing effective channel partner management strategies is essential in order to be successful and navigate the significant challenges presented by managing channel partners, such as the misalignment of goals, inconsistent messaging and inadequate communication. Whether you’re just starting a channel partner program or looking to optimise your existing program, this blog will provide valuable insights into how to manage channel partners successfully, some of the common challenges faced when managing channel partners and practical strategies to overcome them.
Surreal landscape with a split road and signpost arrows showing two different courses, left and right direction to choose. Road splits in distinct direction ways. Difficult decision, choice concept.

Outsourcing vs In-House – Which is Best for Delivering Your Training Program?

In the early stages of training programme development, planning how you intend to support, maintain and manage it is the key to its success. For this, there are generally two options: outsourcing to a specialist or keeping it under one roof in-house. However, deciding how to move forward isn’t clear cut. Many factors can impact the decision. We are not about to tell you to outsource to us. It’s about us helping you explore your options and make the right choice for your requirements.
Achievement and Business Goal Success Concept - Creative business people with icon graphic interface showing employee reward giving for business success achievement.

How to Ensure Channel Partner Success

To build a successful partner channel program, it’s important to carefully manage and nurture the vendor/partner relationship throughout its journey. Several key components must be considered to ensure a successful channel partner program, which includes understanding your channel partners, providing a top-quality onboarding process, ongoing communication, and measuring success.  
Knowledge transfer. Business knowledge management. Building wood blocks on table.

4 Popular Training Delivery Methods (and where to use them)

While more companies recognise the benefits of providing a training program to their teams, it is important to acknowledge and evaluate the different methods available. We’ve written this blog to explore what methods of training delivery are available, the benefits of each one and where they are best used.