Working with Wahoo Learning – FAQs

Published: 8th December 2021

Whether you’re ready to work with us or you’re just comparing your options, these FAQs are designed to help answer the questions we are asked most often.

Once you have finished reading, you will know everything you need to know about working with Wahoo Learning.

Where do we start?

Once contracts are in place, our project management team will arrange a meeting with you to review the specifics of your contract to ensure we have all the required details. Using this we will create a detailed deployment plan, which takes into account your platform customisations, the support services required and training material creation that needs to be undertaken.

The next phase encompasses the build. We customise your Learning Management System (LMS) based on your requirements.

Lms implementation v04asset 42x 100

For any course content production, a separate initial meeting is held with draft material provided ready for review.

How will we work together?

You’ll have a dedicated account manager as a single point of contact throughout the project and they will ensure that everything runs as smoothly. Working collaboratively from the offset, we aim to become an extension of your team and work in partnership with you to build an effective training programme. We become your partner in training, allowing you to focus on your organisation’s core objectives.

Do we have to use all of your support services?

We have worked with organisations for over 20 years, and each of our services is designed to solve the most common challenges of running, managing and maintaining a training programme. Our managed learning services reduce the time, effort and overhead related to management and administration to successfully run the programme.

From our experience, we recommend taking advantage of our fully managed services. However, we can develop bespoke service levels depending on individual requirements.

How quickly can we be up and running?

The setting up of your customised training platform (LMS) only takes a matter of weeks. During this time, all management and support services, including programme management and learner support, are also established and refined to your requirements.

If learning content needs to be developed from scratch, the time taken to deploy all courses is dependent on the level of design work required from us and the number and length of courses to be created. However, if you have pre-designed content in the correct format, it can be added instantly.

We always recommend launching your programme with a small set of your highest priority course content first and then building on this over time. This initial content can be constantly improved and enhanced using feedback from your partner base.

How easy is it to administer? Could I run the services in-house?

The administration of your training programme couldn’t be simpler, simply leave it to us. You could administer it yourself, but why would you want to? Hiring a new team and having the expertise to do so, paying new salaries and even funding new office space can be hugely expensive and time-consuming.

At Wahoo Learning, we have the technical expertise and dedication to drive your training programme forward, so you don’t have to. Don’t worry though, with your dedicated account manager and detailed regular reports, you’ll know exactly how well your programme is performing and working best for you.

Can we access customised reports?

Yes, customised reports can be produced and accessed whenever they are required. The WahooLMS has advanced tracking and reporting functions. Users can select pre-determined reports, or there is the option to produce custom reports.

If you take advantage of our managed learning services, we produce and share customised reports on your behalf.

Do you have off-the-shelf content?

If you don’t need your training to be branded or aligned with company policies, procedures or ethos then off-the-shelf content can be a quick and easy option to get content onto your LMS.

We source thousands of off-the-shelf courses across a variety of subject matters if they suit your requirements and programme objectives.

What if I already have content?

If you already have content available, then great, you are most of the way there already. The WahooLMS accepts content, such as videos, documents, assessments, images and SCORM (Sharable Content Object Reference Model) content, all of which can be quickly used to create courses quickly and easily.

Can I sell my courses?

Yes, our LMS has integral eCommerce functionality, without the need for additional or external online shopping pages. Your customers can buy training in a couple of clicks and have the courses appear on their dashboard instantly.

Our eCommerce functionality gives you seamless transactions. If you take our fully managed services we look after all payments, invoicing and transactional enquiries too.

I’d like to change my services – how can I do that?

We understand that change is part of business and your training programme is no different. Where you want to make changes, simply discuss with your account manager and they’ll work with you and achieve your objectives.

These are the most common questions we get asked but if you have one that’s not covered, you can contact us to let us know your question and we’ll be happy to respond.

 

You might also enjoy

What you need to know before you start working with wahoo learning

What You Need to Know Before You Start Working with Wahoo Learning

Before you invest in a training programme and start working with Wahoo Learning, there are some important elements to have in place first.

Even though we take care of the training programme delivery and project management, there is some preliminary work you can do to help us hit the ground running and get to the deployment stage as smoothly and quickly as possible. Of course, this is also dependent on the individual requirements of your programme.

Here is a detailed overview of what you need in place before we start work together.

How to get the most from your partnership with wahoo learning

How to Get the Most from your Partnership with Wahoo Learning

When we enter a new partnership and start working with a new customer, we think it’s important to be as transparent as possible. We want to work closely with you and get under the skin of your organisation from the offset.

From your point of view, this process is designed to set your expectations and ensure you get the most from our partnership. It’s a chance for you to get to know Wahoo Learning and understand the processes we put in place to make a success of your training programme.

Wahoo learning vs in-house – which is best?

Wahoo Learning vs In-House – Which is Best?

In the early stages of training programme development, planning how you intend to support, maintain and manage it is the key to its success.

For this, there are generally two options: outsourcing to a specialist or keeping it under one roof in-house.
However, deciding how to move forward isn’t clear cut. Many factors can impact the decision.

We are not about to tell you to outsource to us. It’s about us helping you explore your options and make the right choice for your requirements.

Everything you need to know about our lms

Everything you need to know about our LMS

Whenever we make a decision to purchase a new product or service, we all have questions. Choosing the right LMS for your organisation can be a difficult decision, especially as there are so many options on the market.

We’ve written this blog to save some of the guesswork and answer any questions you may have ahead of your decision.

The WahooLMS has been specifically created for training external audiences so it’s important to us to explain the how, why and what.

The author - lloyd smith

The author - Lloyd Smith

Lloyd is the Managing Director of Wahoo Learning. He has a passion for the learning technology industry, particularly the latest innovations and technologies.

Our recent posts

What you need to know before you start working with wahoo learning

What You Need to Know Before You Start Working with Wahoo Learning

Before you invest in a training programme and start working with Wahoo Learning, there are some important elements to have in place first.

Even though we take care of the training programme delivery and project management, there is some preliminary work you can do to help us hit the ground running and get to the deployment stage as smoothly and quickly as possible. Of course, this is also dependent on the individual requirements of your programme.

Here is a detailed overview of what you need in place before we start work together.

read more
How to get the most from your partnership with wahoo learning

How to Get the Most from your Partnership with Wahoo Learning

When we enter a new partnership and start working with a new customer, we think it’s important to be as transparent as possible. We want to work closely with you and get under the skin of your organisation from the offset.

From your point of view, this process is designed to set your expectations and ensure you get the most from our partnership. It’s a chance for you to get to know Wahoo Learning and understand the processes we put in place to make a success of your training programme.

read more
Wahoo learning vs in-house – which is best?

Wahoo Learning vs In-House – Which is Best?

In the early stages of training programme development, planning how you intend to support, maintain and manage it is the key to its success.

For this, there are generally two options: outsourcing to a specialist or keeping it under one roof in-house.
However, deciding how to move forward isn’t clear cut. Many factors can impact the decision.

We are not about to tell you to outsource to us. It’s about us helping you explore your options and make the right choice for your requirements.

read more
Everything you need to know about our lms

Everything you need to know about our LMS

Whenever we make a decision to purchase a new product or service, we all have questions. Choosing the right LMS for your organisation can be a difficult decision, especially as there are so many options on the market.

We’ve written this blog to save some of the guesswork and answer any questions you may have ahead of your decision.

The WahooLMS has been specifically created for training external audiences so it’s important to us to explain the how, why and what.

read more
6 signs you’re ready to implement a channel partner training programme with wahoo learning

6 Signs You’re Ready to Implement a Channel Partner Training Programme with Wahoo Learning

Do you think you might be ready to work with Wahoo Learning? Perhaps you’ve identified your challenges and how training solves them. Maybe an online training programme is what you have needed for a while now, but you don’t have the budget or resources available to make it a success.

As a business, we work with you to gain a full understanding of your business and situation to ensure that both parties are ready to sign on the dotted line. There’s nothing worse than wasted time on both parts.

read more
Everything you need to know about our elearning production service

Everything You Need to Know About Our eLearning Production Service

Are you developing a new training programme? Or perhaps refreshing eLearning course content or looking for new course content? There are such vast differences between some of what is available on the market today, so we wanted to explain, in full, what our eLearning production service is all about.

This blog should provide you with a clear idea of what we offer as part of our design services, and whether it meets the needs of your organisation.

read more

Pin It on Pinterest

Share This

Share this post with your friends!