Working with Wahoo Learning – FAQs

8th December 2021

Posted in Insights
Group of business people raise hands up to ask question and answer to speaker in the meeting room seminar

Table of Contents

Whether you’re ready to work with us or you’re just comparing your options, these FAQs are designed to help answer the questions we are asked most often.

Once you have finished reading, you will know everything you need to know about working with Wahoo Learning.

Where Do We Start?

Once contracts are in place, our project management team will arrange a meeting with you to review the specifics of your contract to ensure we have all the required details. Using this we will create a detailed deployment plan, which takes into account your platform customisations, the support services required and the training material creation that needs to be undertaken.

The next phase encompasses the build. We customise your Learning Management System (LMS) based on your requirements.

For any course content production, a separate initial meeting is held with draft material provided, ready for review.

Related resource: What happens when you start working with Wahoo Learning?

How Will We Work Together?

You’ll have a dedicated account manager as a single point of contact throughout the project and they will ensure that everything runs as smoothly. Working collaboratively from the offset, we aim to become an extension of your team and work in partnership with you to build an effective training program. We become your partner in training, allowing you to focus on your organisation’s core objectives.

Do We Have To Use All Of Your Support Services?

We have worked with organisations for over 20 years, and each of our services is designed to solve the most common challenges of running, managing and maintaining a training program. Our managed learning services reduce the time, effort and overhead related to management and administration to successfully run the program.

From our experience, we recommend taking advantage of our fully managed services. However, we can develop bespoke service levels depending on individual requirements.

Related resource: Everything you need to know about our Managed Learning Services

How Quickly Can We Be Up And Running?

The setting up of your customised training platform (LMS) only takes a matter of weeks. During this time, all management and support services, including program management and learner support, are also established and refined to your requirements.

If learning content needs to be developed from scratch, the time taken to deploy all courses is dependent on the level of design work required from us and the number and length of courses to be created. However, if you have pre-designed content in the correct format, it can be added instantly.

We always recommend launching your program with a small set of your highest priority course content first and then building on this over time. This initial content can be constantly improved and enhanced using feedback from your partner base.

How Easy Is It To Administer? Could I Run The Services In-house?

The administration of your training program couldn’t be simpler, simply leave it to us. You could administer it yourself, but why would you want to? Hiring a new team and having the expertise to do so, paying new salaries and even funding new office space can be hugely expensive and time-consuming.

At Wahoo Learning, we have the technical expertise and dedication to drive your training program forward, so you don’t have to. Don’t worry though, with your dedicated account manager and detailed regular reports, you’ll know exactly how well your program is performing and working best for you.

Can We Access Customised Reports?

Yes, customised reports can be produced and accessed whenever they are required. The WahooLMS has advanced tracking and reporting functions. Users can select pre-determined reports, or there is the option to produce custom reports.

If you take advantage of our managed learning services, we produce and share customised reports on your behalf.

Do you have off-the-shelf content?

If you don’t need your training to be branded or aligned with company policies, procedures or ethos then off-the-shelf content can be a quick and easy option to get content onto your LMS.

We source thousands of off-the-shelf courses across a variety of subject matters if they suit your requirements and program objectives.

What if I already have content?

If you already have content available, then great, you are most of the way there already. The WahooLMS accepts content, such as videos, documents, assessments, images and SCORM (Sharable Content Object Reference Model) content, all of which can be quickly used to create courses quickly and easily.

Can I sell my courses?

Yes, our LMS has integral eCommerce functionality, without the need for additional or external online shopping pages. Your customers can buy training in a couple of clicks and have the courses appear on their dashboard instantly.

Our eCommerce functionality gives you seamless transactions. If you take our fully managed services we look after all payments, invoicing and transactional enquiries too.

Related resource: Developing Channel Partner Training Programs on a Tight Budget: Creative Tips and Strategies

I’d like to change my services – how can I do that?

We understand that change is part of business and your training program is no different. Where you want to make changes, simply discuss it with your account manager and they’ll work with you to achieve your objectives.

Contact us today if you have any additional questions or would like to learn more about working with Wahoo Learning.

If you are in the process of selecting a learning platform to deliver your training, our free guide has been created to give you all the information you need to make the right decision for your organisation. Click below to download your copy now!


Get the latest news

For all the latest news and industry insights simply sign up today - it’s spam free!

Related Posts

You may also enjoy


The Challenges of Channel Partner Training (and how to solve them)

Training your channel partners, while hugely beneficial, does come with challenges. Over the past two decades, we have worked with numerous organisations and gathered insights on tackling these obstacles.  Here is a deep dive into some common issues and our proven strategies to solve them.
co working team meeting concept,businessman using smart phone and laptop and digital tablet computer in modern office with virtual interface icons network diagram

How Training Benefits Your Partner Program

Are you looking to increase the effectiveness of your channel partner program? If you want increased productivity, loyalty and engagement, profitability and greater consistency, it’s important to include training as a fundamental part of your strategy. But what exactly does training bring to the table? How will it help? In this article, we discuss some of the challenges you may be facing, the role of training and the benefits training brings to your organisation when it’s well-executed and well-managed.
external partners

A Step-by-Step Guide to Implementing Training for B2B Customers and Channel Partners

The success of a training program isn’t defined by a single action but by a series of well-orchestrated steps that commence during planning and extend well beyond launch. In this blog, we lay down a comprehensive guide to achieving just that.
professional engineer,worker,technician use clipboard discuss work, walk in steel metal manufacture factory plant industry. Black African American man and woman wear hard hat check quality machine

What are the Best Practices for Customer Training?

Here, we will delve into the many benefits of customer training and share some of the best practices to implement it. Additionally, we will discuss the role of Learning Management Systems (LMS) in delivering effective customer training programs.
A male business consultant describes a marketing plan to set business strategies for women business owners with using calculator. business planning and business researching concept.

How to Boost Channel Sales Performance: Practical Solutions for Common Challenges

Channel sales play a crucial role in reaching a wider customer base and driving revenue growth. However, reaching your desired sales figures can be a complex and challenging task. Here, we will explore how to improve your channel sales performance by addressing common challenges businesses often encounter.

How to Impart Product Knowledge Training Through eLearning

In this blog post, we explore how you can harness the transformative power of eLearning to ensure your team has a comprehensive understanding of your products.